Our Customer Service Team will respond to inquiries within 48 business hours during hours of operation. Please note that our business hours are in Pacific Time (PT).

Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

If you prefer to speak to a customer service representative, please call during business hours. Please note that our business hours are in Pacific Time (PT).

Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

Contact Us

Luminara

Find answers to frequently asked questions, troubleshooting guides, and detailed information about Luminara flameless candles and accessories.  If you need further assistance, our customer service team is always ready to help.

Luminara Help Center

Find answers to all your order-related questions at Luminara's Help Center. Our comprehensive guide will help you navigate your purchase with ease.

Orders

Explore our Payments & Promotions section to find detailed information about accepted payment methods, applying discounts, and current promotions.

Payments & Promotions

Find everything you need to know about our shipping and delivery options. Learn about shipping rates, delivery times, tracking your order, and more. Our comprehensive guides ensure your Luminara products reach you smoothly.

Shipping & Delivery

Discover our hassle-free returns process and learn about the warranties on our Luminara products. Get detailed information on how to return items, warranty coverage, and our commitment to ensuring your satisfaction.

Returns & Warranty

Enhance your experience with our comprehensive product knowledge, ensuring you get the most out of your Luminara candles. Find specifications, features, and usage guidelines for our wide range of candles.

Product Information

Our troubleshooting guide covers battery problems, remote control issues, flame effect malfunctions, and more. Get step-by-step instructions to quickly resolve any problems and keep your Luminara candles glowing perfectly.