For assistance with your order or any questions not addressed in our Help Center, please feel free to contact our Customer Service Team.

Please note, our business hours are in Pacific Time (PT).
<b>Monday to Friday: 9:00 AM - 5:00 PM
Saturday & Sunday: Closed</b>

If you wish to speak to a customer service representative, please call during business hours or leave a detailed voicemail, and we will follow up with you promptly.

Please note, our business hours are in Pacific Time (PT).
<b>Monday to Friday: 9:00 AM - 5:00 PM</b>

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Luminara

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For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.

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Payments & Promotions

Shop Pay

How do I track my order?

How do I cancel my order?

Orders

What payment methods do you accept?

My discount code is not working

When will you have a sale?

Do you have a pricing policy?

How do I unsubscribe from your email list?

How does Shop Pay installments work?

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

What is your shipping policy?

Do you ship outside of the U.S.?

Shipping & Delivery

What is your return policy?

Do Luminara candles have a warranty?

How do I start a return?

Returns & Warranty

Can I remove the plastic sleeve around my candle?

What is unique about your outdoor candles?

Where can I find the instruction manual for my Luminara product?

When will you release new products?

How do I clean my Luminara candle?

Can I purchase Luminara Candles at a physical store?

How do I use the remote control?

Can I use one remote for multiple candles?

Luminara Remote

How do I set up the timer?

How long does the timer stay on?

How do I set up the timer on my outdoor candle?

Timer Feature

What battery life should I expect from my candle?

Can I use rechargeable batteries with my candles?

Battery Usage

Product Information

My candle won't turn on / stay on, what should I do?

The wick on my candle is not moving, what should I do?

The light is blinking on my candle, what does this mean?

The battery cover won't stay shut, what should I do?

My batteries created corrosion and candle won't function, help!

Troubleshooting

Have more questions about Shop Pay?Updated 4 months ago