Our Customer Service Team will respond to inquiries within 48 business hours during hours of operation. Please note that our business hours are in Pacific Time (PT).

Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

If you prefer to speak to a customer service representative, please call during business hours. Please note that our business hours are in Pacific Time (PT).

Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

Contact Us

Luminara

Find answers to frequently asked questions, troubleshooting guides, and detailed information about Luminara flameless candles and accessories.  If you need further assistance, our customer service team is always ready to help.

Luminara Help Center

How do I track my order?

How do I cancel my order?

Orders

What payment methods do you accept?

My discount code is not working

When will you have a sale?

Do you have a pricing policy?

How do I unsubscribe from your email list?

How does Shop Pay installments work?

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions about Shop Pay?

Shop Pay

Payments & Promotions

What is your shipping policy?

Do you ship outside of the U.S.?

Shipping & Delivery

What is your return policy?

How do I start a return?

Do Luminara candles have a warranty?

Returns & Warranty

Can I remove the plastic sleeve around my candle?

What is unique about your outdoor candles?

Where can I find the instruction manual for my Luminara product?

When will you release new products?

How do I clean my Luminara candle?

How do I use the remote control?

Can I use one remote for multiple candles?

Luminara Remote

How do I set up the timer?

How long does the timer stay on?

How do I set up the timer on my outdoor candle?

Timer Feature

Product Information

My candle won't turn on / stay on, what should I do?

The wick on my candle is not moving, what should I do?

The light is blinking on my candle, what does this mean?

The battery cover won't stay shut, what should I do?

My batteries created corrosion and candle won't function, help!

Troubleshooting

Find answers to all your order-related questions at Luminara's Help Center. Our comprehensive guide will help you navigate your purchase with ease.

Explore our Payments & Promotions section to find detailed information about accepted payment methods, applying discounts, and current promotions.

Find everything you need to know about our shipping and delivery options. Learn about shipping rates, delivery times, tracking your order, and more. Our comprehensive guides ensure your Luminara products reach you smoothly.

Discover our hassle-free returns process and learn about the warranties on our Luminara products. Get detailed information on how to return items, warranty coverage, and our commitment to ensuring your satisfaction.

Enhance your experience with our comprehensive product knowledge, ensuring you get the most out of your Luminara candles. Find specifications, features, and usage guidelines for our wide range of candles.

Our troubleshooting guide covers battery problems, remote control issues, flame effect malfunctions, and more. Get step-by-step instructions to quickly resolve any problems and keep your Luminara candles glowing perfectly.