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Returns & Warranty

Discover our hassle-free returns process and learn about the warranties on our Luminara products. Get detailed information on how to return items, warranty coverage, and our commitment to ensuring your satisfaction.

What is your return policy? is committed to 100% customer satisfaction. Below are all the details of our return policy. If you have further questions, please contact our customer service team.

How do I start a return?

To start a Return for an order placed through, please visit: Our return portal will require you to enter your order number and the shipping zip code or the email used at checkout. Once your order is found,

Do Luminara candles have a warranty?

Yes. Your Luminara product comes with a 90-day warranty from the time of purchase. If you purchased your candle on and are having problems with your candle within 90 days of purchase, please create a warranty claim via this link: https:/