Luminara.com is committed to 100% customer satisfaction. Below are all the details of our return policy. If you have further questions, please contact our customer service team.

Luminara.com is committed to 100% customer satisfaction. Below are all the details of our return policy. If you have further questions, please contact our customer service team.<ul><li style="font-size: 16px;">Timeframe for Returns:&#xA0;We offer a 30-day return on eligible items purchased on luminara.com from the date of delivery based on tracking details. Shipping fees from original order will not be refunded. &#xA0;</li><li style="font-size: 16px;">Condition of Items: Items must be unused in the original manufacturer&#x2019;s packaging and packaged well to ensure no damage in transit. Please be sure to include the packing slip provided by Luminara and/or your order number with your return package.&#xA0; &#xA0;</li><li style="font-size: 16px;">Handling Fee: We charge a $9.99 return handling fee that will be deducted from your return when processed. You can waive this fee if you select store credit during your return. &#xA0;</li><li style="font-size: 16px;">Refund Method: If return is approved after receiving and inspecting returned item(s), a refund will be issued in the form of the original payment method. All refund recipients will receive an email confirmation for their records. Please allow 5-7 business days for the refund back to your original form of payment.&#xA0; &#xA0;</li><li style="font-size: 16px;">Return Process: To initiate the return process, please visit:&#xA0;<a id="isPasted">https://returns.luminara.com/</a></li></ul>

What is your return policy?

To start a Return for an order placed through luminara.com, please visit: https://returns.luminara.com/. Our return portal will require you to enter your order number and the shipping zip code or the email used at checkout. Once your order is found,

To start a Return for an order placed through luminara.com, please visit: <a href="https://returns.luminara.com/" id="isPasted">https://returns.luminara.com/</a>Our return portal will require you to enter your order number and the shipping zip code or the email used at checkout. Once your order is found, you will be able to select which items you&#x2019;re returning and print a return label.Please note that we charge a $9.99 handling fee that will be deducted from your return when processed.&#xA0;Orders placed outside of luminara.com will not process through this portal. Please contact us if you placed your order directly via Facebook, Instagram, or TikTok Shop.&#xA0;

How do I start a return?

Yes. Your Luminara product comes with a 90-day warranty from the time of purchase. If you purchased your candle on luminara.com and are having problems with your candle within 90 days of purchase, please create a warranty claim via this link: https:/

Yes. Your Luminara product comes with a 90-day warranty from the time of purchase. If you purchased your candle on <a href="//luminara.com">luminara.com</a> and are having problems with your candle within 90 days of purchase, please create a warranty claim via this link: <a href="https://returns.luminara.com/#/" id="isPasted">https://returns.luminara.com/</a>We require photographic or video proof of defect to approve a warranty claim.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" data-mce-fragment="1">&#xA0;Any damage caused by neglect, misuse, exposure to excessive heat/cold/moisture or improper battery installation is NOT covered by this warranty.&#xA0;&#xA0;Proof of purchase (sales receipt/credit card transaction/packing slip, etc.) is required for a replacement. If the item was not purchased on luminara.com, the best option for you to quickly get a replacement is to return the defective item to the retailer you purchased it from.&#xA0;If you cannot get a resolution from the retailer, please reach out to our customer service team with proof of purchase. &#xA0;Please note:&#xA0;In some cases, the replacement item may not match the size, shape, scent or color due to limited stock.&#xA0;Full warranty details are included with every Luminara product in the user manual or can be downloaded <a href="https://cdn.shopify.com/s/files/1/0588/5467/0514/files/Luminara_90-day_Limited_Warranty.pdf?v=1701801603" id="isPasted" target="_blank" title="Luminara 90-day Limited Warranty">here</a>.&#xA0;

Do Luminara candles have a warranty?

Our Customer Service Team will respond to inquiries within 48 business hours during hours of operation. Please note that our business hours are in Pacific Time (PT).

Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

If you prefer to speak to a customer service representative, please call during business hours. Please note that our business hours are in Pacific Time (PT).

Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

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Luminara

Discover our hassle-free returns process and learn about the warranties on our Luminara products. Get detailed information on how to return items, warranty coverage, and our commitment to ensuring your satisfaction.

Returns & Warranty

What is your return policy?

How do I start a return?

Do Luminara candles have a warranty?