What is your return policy?Updated 5 months ago

Luminara.com is committed to 100% customer satisfaction. Below are all the details of our return policy. If you have further questions, please contact our customer service team.

• Timeframe for Returns: We offer a 30-day return on eligible items purchased on luminara.com from the date of delivery based on tracking details. Shipping fees from original order will not be refunded.
   
• Condition of Items: Items must be unused in the original manufacturer’s packaging and packaged well to ensure no damage in transit. Please be sure to include the packing slip provided by Luminara and/or your order number with your return package. 
   
• Handling Fee: We charge a $9.99 return handling fee that will be deducted from your return when processed. You can waive this fee if you select store credit during your return.
   
• Refund Method: If return is approved after receiving and inspecting returned item(s), a refund will be issued in the form of the original payment method. All refund recipients will receive an email confirmation for their records. Please allow 5-7 business days for the refund back to your original form of payment. 
   
• Return Process: To initiate the return process, please visit: https://returns.luminara.com/