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What is your return policy?Updated a month ago

Luminara.com is committed to 100% customer satisfaction. Below are all the details of our return policy. If you have further questions, please contact our customer service team.

  • Timeframe for Returns: We offer a 30-day return on eligible items purchased on luminara.com from the date of delivery based on tracking details. Shipping fees from original order will not be refunded.
     
  • Condition of Items: Items must be unused in the original manufacturer’s packaging and packaged well to ensure no damage in transit. Please be sure to include the packing slip provided by Luminara and/or your order number with your return package. 
     
  • Handling Fee: We charge a $9.99 return handling fee that will be deducted from your return when processed. You can waive this fee if you select store credit during your return.
     
  • Refund Method: If return is approved after receiving and inspecting returned item(s), a refund will be issued in the form of the original payment method. All refund recipients will receive an email confirmation for their records. Please allow 5-7 business days for the refund back to your original form of payment. 
     
  • Return Process: To initiate the return process, please visit: https://returns.luminara.com/


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