Our Customer Service Team will respond to inquiries within 48 business hours during hours of operation. Please note that our business hours are in Pacific Time (PT).

Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

If you prefer to speak to a customer service representative, please call during business hours. Please note that our business hours are in Pacific Time (PT).

Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

Contact Us

Luminara

To start a Return for an order placed through luminara.com, please visit: <a class="fr-strong" href="https://returns.luminara.com/" id="isPasted" rel="noopener noreferrer" target="_blank">https://returns.luminara.com/</a>Our return portal will require you to enter your order number and the shipping zip code or the email used at checkout. Once your order is found, you will be able to select which items you&#x2019;re returning and print a return label.Please note that we charge a $9.99 handling fee that will be deducted from your return when processed.&#xA0;Orders placed outside of luminara.com will not process through this portal. Please contact us if you placed your order directly via Facebook, Instagram, or TikTok Shop.&#xA0;

To start a Return for an order placed through luminara.com, please visit: https://returns.luminara.com/. Our return portal will require you to enter your order number and the shipping zip code or the email used at checkout. Once your order is found,

How do I start a return?

Returns & Warranty

How do I track my order?

How do I cancel my order?

Orders

What payment methods do you accept?

My discount code is not working

When will you have a sale?

Do you have a pricing policy?

How do I unsubscribe from your email list?

How does Shop Pay installments work?

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions about Shop Pay?

Shop Pay

Payments & Promotions

What is your shipping policy?

Do you ship outside of the U.S.?

Shipping & Delivery

What is your return policy?

Do Luminara candles have a warranty?

Can I remove the plastic sleeve around my candle?

What is unique about your outdoor candles?

Where can I find the instruction manual for my Luminara product?

When will you release new products?

How do I clean my Luminara candle?

How do I use the remote control?

Can I use one remote for multiple candles?

Luminara Remote

How do I set up the timer?

How long does the timer stay on?

How do I set up the timer on my outdoor candle?

Timer Feature

Product Information

My candle won't turn on / stay on, what should I do?

The wick on my candle is not moving, what should I do?

The light is blinking on my candle, what does this mean?

The battery cover won't stay shut, what should I do?

My batteries created corrosion and candle won't function, help!

Troubleshooting

How do I start a return?Updated 2 days ago