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My discount code is not workingUpdated 2 months ago

Have a discount code that’s not working at checkout? Here are a few troubleshooting tips:

  • Email Address: Ensure you’re using the email address where you received the code. Some codes are linked to specific email addresses, and you may need to use the same email address at checkout to redeem your code.

  • Validity: Check if your code is still valid. Discount codes often have expiration dates, so verify the validity from where you received the code.

  • Sale Items: Discount codes are typically not applicable during sales. Consider saving your code for your next order if your basket includes sale items.

  • Accuracy: Make sure you’re entering the code correctly, as codes may be case-sensitive. 

  • Characters: Verify if it’s a '0' (zero) or an 'O' (letter). This can be tricky, so ensure the correct use of letters and numbers in your code.

If you’re still experiencing issues, please contact us. Please note, we cannot apply a discount to an order that has already been placed.

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