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What is your shipping policy?Updated 6 months ago

Order Processing

Order Processing time will vary. See 'Delivery Time' below, based on shipping times for expectation of receiving your order. 

Please review and ensure that you have entered the correct address and NOT a PO Box address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order minus the original shipping fee.

*High volumes of e-commerce orders, weather events, and other things, may cause delivery delays. Prior to finalizing your order, please be aware of the potential delivery delays.


Domestic Shipping Options

Luminara Standard
  • Delivery Time
    •  1-5 business days processing/transit time (delivery to remote locations may take longer, see Notes below)
  • Included Locations
    • Continental United States
    • Hawaii and Alaska 
  • Excluded Locations
    • Puerto Rico, Guam, Palau, Marshall Islands, American Samoa, Micronesia, Northern Mariana Islands, US Virgin Islands, Armed Forces (Americas / Europe / Pacific)
  • Shipping Rates
    • Order Subtotal Equal to or Under $49.99 ship for $9.99 (additional fees may apply, see Surcharges below)
    • Order Subtotal Between $50.00 and $99.99 ship for $12.99 (additional fees may apply, see Surcharges below)
    • Order Subtotal Between $100.00 and $149.99 ship for $14.99 (additional fees may apply, see Surcharges below)
    • Order Subtotal Equal to or Over $150 ship for Free (additional fees may apply, see Surcharges below)
  • Notes
    • Delivery to Alaska and Hawaii only available via Luminara Standard
    • Oversized/Heavyweight items only available via Luminara Standard
    • When calculating shipping, if an order contains a gift card, the subtotal amount for the gift card will be excluded as they are sent via email and not actually shipped.  As an example, if the subtotal is $229 at checkout, but you have added $100 in gift card(s), the shipping calculation would be based on $129. 


Luminara Priority
  • Delivery Time
    • 1-3 business days processing/transit time (delivery to remote locations may take longer, see Notes below)
  • Included Locations
    • Continental United States
  • Excluded Locations
    • Hawaii and Alaska
    • Puerto Rico, Guam, Palau, Marshall Islands, American Samoa, Micronesia, Northern Mariana Islands, US Virgin Islands, Armed Forces (Americas / Europe / Pacific)
  • Shipping Rate
    • All Orders are $19.99 (exclusions apply, see Notes below)
  • Notes
    • Delivery to Alaska and Hawaii only available via Luminara Standard (see above)
    • Oversized/Heavyweight items only available via Luminara Standard (see above)


Luminara Express
  • Delivery Time
    • 1-2 business days processing/transit time (delivery to remote locations may take longer, see Notes below)
  • Included Locations
    • Continental United States
  • Excluded Locations
    • Hawaii and Alaska
    • Puerto Rico, Guam, Palau, Marshall Islands, American Samoa, Micronesia, Northern Mariana Islands, US Virgin Islands, Armed Forces (Americas / Europe / Pacific)
  • Shipping Rate
    • All Orders are $29.99 (exclusions apply, see Notes below)
  • Notes
    • Delivery to Alaska and Hawaii only available via Luminara Standard (see above)
    • Oversized/Heavyweight items only available via Luminara Standard (see above)
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